Question 1

Is SignUpSpark really free?

Accepted Answer

Yes! Our free tier includes 3 active events with unlimited signups per event. Unlike competitors, we don't show ads on free accounts. We believe in providing real value before asking for payment.

Question 2

How does SignUpSpark compare to SignUpGenius?

Accepted Answer

SignUpSpark is the modern alternative — built in 2026 with AI-powered features, a clean interface, zero ads on the free tier, real-time updates, and affordable pricing. We focused on what organizers actually need: speed, simplicity, and no clutter.

Question 3

What are AI-powered features?

Accepted Answer

Sparky AI is a Pro feature that generates your entire event page — title, description, time slots, and capacity — from a plain English description. Upgrade to Pro to unlock Sparky and create events in seconds.

Question 4

Can I collect payments through SignUpSpark?

Accepted Answer

Yes! Pro and Team plans can collect payments for events, donations, or dues via your existing Venmo or PayPal. SignUpSpark takes zero fees. Standard Venmo/PayPal transaction fees may apply.

Question 5

Do participants need to create an account?

Accepted Answer

No — attendees can sign up with just their name and email. No account creation required, so there's less friction for people to join your event.

Question 6

What's the difference between monthly and annual billing?

Accepted Answer

Annual billing saves you up to 31% compared to monthly. You can switch between monthly and annual at any time from your account settings.

Question 7

Can I cancel or downgrade anytime?

Accepted Answer

Absolutely. You can cancel, upgrade, or downgrade at any time with no penalties. If you downgrade, you'll keep your paid features until the end of your billing period.

Question 8

How do reminders work?

Accepted Answer

SignUpSpark automatically sends confirmation emails when someone signs up. Pro and Team plans can also schedule reminder emails (24 hours and 1 hour before the event).

Question 9

Can I integrate with other tools?

Accepted Answer

We're exploring integrations with Google Calendar, Slack, Discord, Zapier, and API access — coming soon. Let us know which integrations matter most to you!

Question 10

Is my data secure?

Accepted Answer

Security is our priority. We use industry-standard encryption (TLS 1.3), secure data centers with regular backups, and never sell your data. We follow security best practices and are continuously improving our infrastructure.

Question 11

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact support@signupspark.app for a full refund—no questions asked.

Question 12

Can I export my data?

Accepted Answer

Yes! You can export your signup data to CSV or PDF at any time from any plan. We believe your data belongs to you.

Question 13

Can I delete my account and data?

Accepted Answer

Absolutely. You can delete your account and all associated data at any time from your account settings. If you need help, email support@signupspark.app and we'll handle it for you.

Question 14

How do you handle attendee data and privacy?

Accepted Answer

We take privacy seriously. Attendee data is encrypted in transit and at rest. We never sell data to third parties. Your attendees' information is only used to facilitate event signups and communications you initiate. See our Privacy Policy for full details.

Question 15

What happens if I exceed my plan limits?

Accepted Answer

We'll notify you when you're approaching limits. You'll never have participants turned away—if you exceed limits, we'll prompt you to upgrade but won't block signups for existing events.

Question 16

Do you have mobile apps?

Accepted Answer

SignUpSpark is a Progressive Web App (PWA), which means you can install it directly from your browser to your phone's home screen. It works and feels like a native app without the app store hassle. We're exploring native mobile apps for the future.

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